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Delivery Information
Please note our normal working hours are Monday to Friday 09.00 to 17.30 hours and exclude Bank Holidays.
1. Our Service
| 1.1 | Standard Items: We aim to dispatch products within 24-48 hours of receipt of order and use Royal Mail First Class Delivery. |
2. Out of Stock Items
| 2.1 | Should any part of your order be out of stock in excess of 24 hours we will contact you with an anticipated date of receipt of new stock. |
3. Non-Delivery
| 3.1 | If your order has not been received within 14 days of dispatch date you must inform us via email. We will investigate with the relevant Courier or delivery service. If your order cannot be traced under any circumstances we will declare it as 'lost delivery' analternatively re-dispatch at no additional cost. |
| 3.2 | When an item dispatched via Royal Mail either First Class or Recorded Delivery is reported by you as not received we would ask that you firstly check with your local Royal Mail Sorting Office to ensure it is not there awaiting collection as it may be too large to fit through your letter box. This should be done even if a card has not been left indicating this is the case. |
4. European Union Deliveries
| 4.1 | The shipping prices on our website are for the UK only. Please contact us to arrange shipping outside of the UK before ordering. |
5. Suitable Delivery Instructions
| 5.1 | You may at the time of checkout specify an alternative delivery address if you are not routinely at your home address during normal working hours. Please ensure such an alternative address is given in full including your name and that the receiving party is prepared to accept such deliveries on your behalf. As a result of some items going 'missing' in large company mail rooms you must ensure that any business address given is suitable for such deliveries. |
| 5.2 | Should you chose to make specific delivery instructions such as 'parcel may be left outside rear door' responsibility for such deliveries is entirely yours. We cannot be held responsible for any items left at an insecure location or which will not be signed for upon receipt. |
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