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Returns Policy
| 1. |
Except as detailed below, you have the right to cancel the Contract at any time before the expiry of a period of 7 business days beginning with the day after the day on which you receive your order. You may not cancel the Contract under this clause where the Goods supplied to you have been made to your specification, are clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. You may cancel by giving notice in writing to us or by sending an e-mail. The notice shall operate to cancel the Contract between you and ourselves. |
| 2. | Once we receive notice of your cancellation, we will refund or credit you for any sum that has been paid by you for the Goods within 30 days of cancellation less delivery costs. |
| 3. | If you cancel the Contract after delivery of the Goods to you, you are under a duty to return the Goods at your own expense. Until the returned goods are in our possession you are under a duty to retain possession of the Goods and take reasonable care of them. If you fail to return the Goods we may charge you the direct costs of recovering the Goods. The direct cost may be deducted from any sum that has been paid by you for the Goods if you do not return the Goods within a reasonable time of cancellation. |
| 4. | All Goods returned must be securely packed and suitably boxed in a manner consistent to the nature of the Goods. It is recommended that the original packaging be used. You are responsible for ensuring that Goods are properly addressed and adequate postage is paid. We reserve the right to refuse the return of the Goods where they have been used or are not of saleable quality or where you have failed to follow the oral or written instructions as to storage, use or maintenance of the Goods. You will be responsible for any damage caused to the Goods in transit, to the extent that such damage has been caused by your negligence or failure to ensure the return of the Goods in a manner and within a time period suitable to the nature of the Goods. |
| 5. | We reserve the right to defer the date of delivery or to cancel the Contract or to reduce the volume of Goods ordered by you (without liability to you) if prevented from or delayed in the carrying on of the business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials Provided that, if the event in question continues for a continuous period in excess of 6 weeks, you shall be entitled to cancel the Contract. |
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